Mobile user self-service portal
Challenge
Our client, a European mobile operator is aiming digital transformation of their services. From this point of view, the modernization of the customer self-service portal is strategically important. Also, our client wanted to reduce the cost of operation, for which it was necessary to enable users to order services without the constant support of a call center operator
Solution
8 FTEs SCRUM team took responsibilities for feature implementation under the client supervision:
- UX/UI design
- Integration with existing infrastructure and user database
- Billing system modification, including invoicing and billing cycles
- User personal cart development
- Refactoring the administrative part of the product catalog
- End-2-end testing
- Post Production support
Results
The client received work increments according to the Sprint schedule. The main features were implemented within 6 months. The team entered the feature development and support phase.
Brief
Technology: UX/UI design, Java 8, Angular.JS, JSON, PostgreSQL, Stripe, SecurePay
Model: Dedicated team
Team size: 6 FTEs
